Refund policy

 

LUMIERE Return and Refund Policy

Thank you for choosing LUMIERE! To ensure your satisfaction, we have detailed our return and refund policy below. Please read carefully:

Return Policy

  1. No-Reason Return: You may return your order within 3 days of receiving it for any reason. Returned items must be in their original, unused, unwashed condition with all original packaging and tags intact.

  2. Return Process:

    • Before returning an item, please contact our customer service team via email at info@lumiere-lumiere.com, providing the reason for return and your order number.
    • Our customer service team will respond within 24 hours with the return address and detailed instructions.
    • Once you receive the return address and instructions, please send the item back to us. Return shipping costs are the responsibility of the customer.

Refund Policy

  1. Refund for No-Reason Return: For items returned within 3 days of receipt for any reason, we will process your refund within 7 business days after we receive and inspect the item. The refund will be issued to your original payment method.

  2. Refund within 7 Days: We do not accept refund requests for non-quality-related issues after 3 days of receipt. If the item has a quality issue, you may request a refund within 7 days of receipt by contacting our customer service team via email at info@lumiere-lumiere.com, providing a description of the issue, relevant photos, and your order number.

  3. Refund Process for Quality Issues:

    • Our customer service team will respond within 24 hours with the return address and detailed instructions.
    • Once you receive the return address and instructions, please send the item back to us. If the item is confirmed to have a quality issue, we will cover the return shipping costs.
    • After we receive and confirm the quality issue, we will process your refund within 7 business days. The refund will be issued to your original payment method.

Special Notes

  • Any damage caused by improper use or care (such as improper washing or misuse) is not covered under our return and refund policy.
  • If the returned item does not meet the above return conditions, we will not be able to process the return, and the item will be sent back to you.

If you have any questions or need assistance, please contact our customer service team at info@lumiere-lumiere.com.

Thank you for your understanding and cooperation!

LUMIERE Store Team